Meet Anita

Full Resume

ANITA G. HACKNEY

730 Breckinridge Drive, Haw River, NC 27258   | (919) 260-8773   | anita_hackney@yahoo.com

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Experience

Chapel Hill Transit/Town of Chapel Hill 

July 1990 – July 2019 (Retired) Chapel Hill Transit is the 2nd largest transit system in NC providing around 7 million rides per year with approximately 200 employees serving the Chapel Hill, Carrboro, UNC Hospitals and the University of North Carolina communities since 1974.

2016 - 2019 Community Outreach Manager

·       Coordinated all community events including information tables, bus orientations, shuttles, presentations, how to ride, etc. Marketed the company and its services.

·       Coordinated and responded to all customer complaints, compliments, inquiries and feedback. Managed the customer complaint process.

·       Created and issued all service alerts and press releases for service changes, detours, emergency events, shuttle service, etc. Maintained database and mailing list.

·       Managed social media outlets.

·       Event coordinator for approximately 10-12 events per year for entire department.

2012 - 2016 Assistant Operations Manager – Fixed Route

·       Supervised120+ employees including supervisors, dispatchers and bus operators including work assignments, work schedules, leave requests, attendance and employee performance.

·       Responsible for the daily street operations of 100 buses ensuring timely, safe, courteous and consistent service.

·       Interviewed, hired and trained new employees. Retraining of current employees.

·       Investigated and oversight of accidents, incidents, safety violations and complaints.

·       Oversight of intrigue payroll system (daily, weekly and bi-weekly).

·       Coordinated and organized monthly & weekly staff meetings.

·       Coordinated and assisted with on the job injuries, family medical leave and HR related inquires, forms and benefits.

2006 – 2012 Customer Service Supervisor

·       Coordinated and responded to all customer complaints, compliments, inquiries and feedback. Managed the customer complaint process including investigation, resolution, operator discipline, correction and retraining.

·       Created and issued all service alerts and press releases for service changes, detours, emergency events, shuttle service, etc. Maintained database and mailing list.

·       Assisted Safety & Training Coordinator with new hire training classes. Hiring and training.

·       Certified disabled customers to paratransit transportation according to federal (Americans with Disabilities Act) and departmental guidelines.

2001 – 2006 Supervisor

·       Supervised, coached, directed and disciplined 100+ operators. 

·       Insured the daily operations of services on the street including responding to operator’s calls, questions and customer issues.

·       Insured routes (buses) operated services on time and as scheduled.

·       Investigated, complaints, accidents, incidents, safety violations.

·       Fill-In dispatcher and operator, as needed.

1995 - 2001 Dispatcher

·       Supervised, coached, directed and disciplined 100+ operators. 

• Assigned work; prepared assignment sheets; and provided daily records for events, absences and updates; monitored overtime.

• Prepared daily payroll submissions.

• Made necessary schedule adjustments to ensure and maintain overall system efficiency.

1995 -1990 Bus Operator

·       Operated transit vehicles and transported customers to their destination in a timely and safe manner.

Bettye Jenkins Ministries

2005 to Present - Administrative Assistant

• Assist with workshops, conferences, publications.

• Coordinate cleaning and meal schedules.

• Assist with Bookkeeping.

• TV Producer, editing and submission.

Computer Skills: Microsoft Word, Excel, Publisher and Powerpoint

Key Skills: Detailed and task oriented, Project Management, Publications (flyers, manuals, guides, brochures) and Event Coordinating

Certifications/Awards: Town of Chapel Hill Cal Horton Award nominee (2019); NC Public Transportation Association Transit Advocate Award (2019); Town of Chapel Hill Manager Medal for Coordinating Evacuating Flood Victims (2013); NC Class B Commercial Driver’s License; NC 3rd Party Commercial Driver’s License Examiner; Smith System Defensive Driver Trainer; Drug Collector

References: Available upon request